Customer Support
At Secop, leading compressor technology development goes hand in hand with global customer support. We utilize a "hub and satellite set-up" to ensure you always receive the best possible technical assistance nearest to you. Secop maintains facilities in Flensburg, Germany, alongside production facilities in China and Slovakia. Additionally, we operate sales and technical support offices in the USA, China, and Turkey.
Support Level 1
Satellites
Our strategically located satellite support centers in Mexico, Europe, Africa, Asia, and Australia enable Secop to assist customers across all regions. By operating in your local language, culture, and timezone, this global presence makes it easy to:
- Support customer development
- Solve potential problems quickly
- Arrange technical meetings with customers
Support Level 2
Hubs
In addition to our satellites, Secop operates four major hubs located in the USA, Europe, Turkey, and China. These hubs concentrate large-scale expert knowledge in innovative compressor technology. Customers in all regions receive complete support for their activities and benefit from:
- Technical support and training
- Technical documentation
- Product application support
- Market information and benchmark support
- Sampling process support
- Dismantling support in case of technical issues
Support Level 3
Laboratories
Secop has established specialized laboratories at our global hubs – including climate rooms, noise rooms, and dismantling premises – to conduct a comprehensive range of testing. These facilities drive our ambition to engineer immediate, vital support for customers within our focus segments: Stationary Cooling, Mobile Cooling, and Medical Cooling.
Appliance Tests
- Standard tests, such as pull-down and energy consumption
- Customized tests, such as variable-speed optimizations
- Specialized tests for solving technical issues
Customer Tests Include
- Compressor and refrigerant selection
- Cabinet improvements
- Charge determinations
- Selection on components
- Energy consumption evaluations
- Capacity testing
- Trouble shooting
Climate Rooms
Secop´s climate rooms facilitate functional and performance tests under extreme conditions. Testing in real-world application scenarios helps examine and solve customer problems, while improving appliance efficiency and capacity. Furthermore, this testing drives continuous design improvements, such as the transition from HFCs to natural, low-GWP refrigerants.
Noise Rooms
Because noise, vibrations, and pulsations are critical concerns in modern refrigeration, dedicated noise rooms assess perceived noise impact. Secop has invested years of cutting-edge expertise into this area to set high benchmarks for low-noise operation. Tests include:
- Appliance tests
- Standard tests
- Customer tests
- Cabinet improvements
- Trouble shooting
Solving today’s problems while meeting the challenges of tomorrow is the guiding principle reflected in all our products, services, and information. For this reason, Secop is a reliable partner you can trust throughout the region.