This year, as we celebrate a significant milestone – the production of our one-millionth BD Nano compressor and the 15th anniversary of our brand – I want to reflect on one of the key factors that has driven Secop's success: our unwavering commitment to our customers. Our CEO, Jan Ehlers, released a statement today emphasizing this point and highlighting the critical role played by our global customer service teams.
"I'm extremely proud of the work our Customer Service teams do every day," says Jan Ehlers. "They're the vital bridge between our company and our customers, and their dedication is a key driver of our success. We firmly believe that their passion and commitment to exceeding expectations are what make our customer service truly unique."
"At Secop, our customers are at the heart of everything we do," the CEO stated. "Customer service is not merely a function; it's a fundamental part of our DNA. We believe that the quality of our relationships is just as important as the quality of our products, and our global customer service team is the living embodiment of that principle."
Drawing from recent insights, the CEO noted how Secop's customer service representatives consistently go above and beyond to ensure customer satisfaction. Cinthia Debatin from our Atlanta team (Secop US), for instance, spoke about the importance of building trust and offering well-founded, reasonable solutions. This proactive and respectful approach is a cornerstone of our service model.
The CEO also praised the work of our team in at Secop Slovakia. Eliska Lastikova highlighted the importance of understanding cultural nuances and advocating for each customer's unique needs, while Lenka Stredova emphasized the team's deep knowledge of customer portfolios to provide customized and timely support. Their combined efforts ensure we not only meet but anticipate customer needs.
In Tianjin (Secop China), the teams are also setting a high standard. Huang Congna (Linda) shared a compelling example of her team's dedication, overcoming time zone differences to help a European customer successfully navigate complex customs issues. Similarly, Liu Xiaofeng (Jenny) demonstrated incredible coordination and proactive communication to help a client win a critical bid.
Our managers are key to fostering this culture of excellence. Linda Teleki from Secop Slovakia shared her team's process of meticulous questioning and problem-solving, which is a perfect example of our commitment to finding the best possible solutions for every challenge. And Yao Jia (Joanna) in Tianjin beautifully articulated how her team acts as a vital bridge between Secop and our customers, striving to deliver a professional, efficient, and considerate experience every single time.
Our customer service teams are our frontline ambassadors, and their passion and dedication are what truly set Secop apart. Their work ensures that every interaction is an opportunity to strengthen our relationships. We are incredibly proud of their efforts and their unwavering commitment to our customers' success.
Secop Slovakia (SKS), PDF files
Secop China (CNS), PDF files
Secop USA (USS), PDF file
Secop is the leading expert in advanced hermetic compressor technologies and cooling solutions for commercial refrigeration. We develop high-performance stationary, medical, and mobile cooling solutions for major international manufacturers.
Secop is the best choice for cutting-edge hermetic compressors and electronic controls for light commercial and DC-powered refrigeration applications.
With over 1,000 employees worldwide, Secop has production sites in Slovakia and China and has research centers in Germany, Slovakia, China, and the USA, including a dedicated Motor Competence Center (MCC) for electronics and motor control development.
